Refund Policy for StreamerSuite
Effective Date: 12 June 2025

At StreamerSuite we offer a full library of growth and automation tools for creators. Every paid product also comes in a free version with limited features, giving you an easy way to test real workflows before spending any money. Because a risk-free option is always available, we apply a strict yet fair approach to refunds.

1. Free Version vs. Paid Plans

• The free version lets you try core functions without a time limit.
• Upgrading unlocks advanced analytics, higher usage caps, and premium support.
• If you are unsure whether a paid tier fits your needs, use the free version first.

2. Refund Eligibility

You may request a refund within 7 days of the charge when one of the situations below applies:

1. You were billed for an automatic renewal and did not use any paid-only feature after the renewal date.
2. A technical error on our side prevented you from accessing a paid feature, and support could not resolve the issue within a reasonable time.
3. Duplicate or accidental charges occurred due to a billing malfunction.

3. Non-Refundable Scenarios

We do not issue refunds when:

• You changed your mind after purchasing.
• You forgot to cancel before a renewal.
• You used a significant portion of your billing cycle or significant paid-only resources.
• You violated our Terms of Service.

4. How to Request a Refund

Email support@streamersuite.com within 7 days of the transaction and include:

• The email linked to your account
• Transaction date and invoice ID
• A concise explanation of your request

Our team reviews all requests and replies within 3 business days.

5. Canceling a Subscription

You can cancel at any time from your dashboard. Cancellation stops future charges but does not generate a refund for the active billing period.

6. Chargebacks

Opening a chargeback without first contacting support may result in suspension or permanent ban of your account. Always let us try to fix the issue before involving your payment provider.

Need help?
Reach us at support@streamersuite.com. We are here to make sure StreamerSuite keeps driving your growth and saves you time.