Refund Policy for StreamerSuite
Effective Date: 12 June 2025

At StreamerSuite we offer a full library of growth and automation tools for creators. Every paid product also comes in a free version with limited features, giving you an easy way to test real workflows before you buy. We want you to be confident in your purchase, so we offer a straightforward 14-day refund policy in line with the terms below.

1. Free Version vs. Paid Plans

• The free version lets you try core functions without a time limit.
• Upgrading unlocks advanced analytics, higher usage caps, and premium support.
• If you are unsure whether a paid tier fits your needs, use the free version first.

2. Refund Eligibility

You may withdraw from your purchase and request a full refund within 14 days of the transaction date, for any reason. You do not need to provide a justification to exercise this right.

In addition to this 14-day withdrawal right, you may also be eligible for a refund where:

• A technical error on our side prevented you from accessing a paid feature, and support could not resolve the issue within a reasonable time.
• A duplicate or accidental charge occurred due to a billing malfunction.
• An automatic renewal was charged and you had not used any paid-only feature after the renewal date.

Where local consumer protection laws grant you a longer or unconditional withdrawal period, those rights apply in full. The highest level of protection available to you will always apply.

3. How to Request a Refund

Email support@streamersuite.com within 14 days of the transaction and include:

• The email linked to your account
• Transaction date and invoice ID
• A concise explanation of your request

Our team reviews all requests and replies within 3 business days.

4. Canceling a Subscription

You can cancel at any time from your dashboard. Cancellation stops future charges but does not generate a refund for the active billing period.

5. Chargebacks

If you have a problem with a charge, we encourage you to contact us before raising a chargeback or dispute with your bank or card provider — in most cases we can resolve the issue directly and faster.

If a chargeback or payment reversal is initiated, access to the relevant product may be temporarily suspended while the matter is reviewed.

This does not affect your lawful right to dispute a charge under card-scheme or consumer-protection rules.

Need help?
Reach us at support@streamersuite.com. We are here to make sure StreamerSuite keeps driving your growth and saves you time.